Privacy Policy

Who we are

TradiShield is a document tracking tool for Australian tradies. We're based in Australia and you can reach us at admin@tradishield.com.

What we collect

When you sign up and use TradiShield, we collect:

• Your name, email address, and mobile number
• Business name, ABN, trade type, state, and business address
• Documents and files you upload (licence scans, insurance certificates, training certs, etc.)
• Document details you enter (expiry dates, licence numbers, issuers, coverage amounts)
• Payment information (processed securely by Stripe — we never see your card details)

How we collect it

Directly from you — when you sign up, add documents, update your settings, or use the AI help chat. We don't scrape data from other sources or buy lists.

Why we collect it

We use your information to:

• Run your dashboard and track your document expiry dates
• Send you email and SMS reminders before things expire
• Generate your site report PDF
• Power the live verification page (the one builders see when they scan your QR code)
• Provide AI chat support
• Process your subscription payments

Who we share it with

We use a small number of trusted services to run TradiShield:

• Supabase — database and file storage (your documents are stored here)
• Vercel — website hosting
• Resend — sends your reminder emails
• Twilio — sends your reminder SMS messages
• Stripe — processes your payments (we never see or store your card number)
• OpenAI — powers the AI help chat and document scanning
• Australian Business Register (ABR) — verifies your ABN when you use the ABN verification feature
• Google Analytics — helps us understand how people use TradiShield so we can improve it (anonymised usage data only)
• Meta (Facebook) — we use the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising. This collects anonymised data about how visitors interact with our site (e.g. page views, sign-ups) so we can show relevant ads to people who may find TradiShield useful. It does not give Meta access to your documents or personal account data.

We do not sell your data. We don't share your personal information with builders, contractors, or any third party beyond the services listed above.

Your site report and QR code

When you generate a site report or share your QR code with a builder, they can see: your business name, ABN, trade type, document names, reference numbers, issuers, coverage amounts, expiry dates, and status (valid/expiring/expired).

You control this. The report is only generated when you request it, and the QR verification page is only accessible to someone who has the link. We don't make your information public or searchable.

Data storage and security

Your data is stored securely with row-level security — only you can access your files and documents. All connections are encrypted (HTTPS). We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

Data retention

We keep your data for as long as your account is active. If you cancel your Pro subscription, you drop back to the free plan and your data stays. If you delete your account (from Settings), we permanently delete all your data — documents, uploaded files, personal details, the lot. Gone.

Your rights

Under the Australian Privacy Principles, you can:

• Request access to the personal information we hold about you
• Request corrections to any inaccurate information
• Request deletion of your data at any time

Just email us at admin@tradishield.com and we'll sort it out.

Cookies

We use essential cookies to keep you logged in and make the app work. We also use:

• Google Analytics cookies — to understand how people use TradiShield. This data is anonymised and not linked to your personal information.
• Meta Pixel cookies — to measure the effectiveness of our Facebook and Instagram ads and show relevant ads to people who may benefit from TradiShield. These cookies track actions like page views and sign-ups in anonymised form.

You can control or block these cookies through your browser settings. Blocking them won't affect how TradiShield works for you — it just means we can't measure our ads as well.

Changes to this policy

If we make changes, we'll update this page and the date at the top. For significant changes, we'll send you an email.

Questions?

Email us at admin@tradishield.com. We're happy to answer anything about how we handle your data.